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Curtiss-Wright is committed to the success of your program. Access Acra product technical notes, frequently asked questions, and technical publications below. Note: you must be logged in to download Flight Test Technical Documentation. Our technical support team is available to answer your questions.
We look forward to being your preferred supplier and exceeding your expectations.
Please see the Technical Information Bulletin for information on software, hardware, or documentation updates. If you would like to receive the Bulletin by email each month, please contact us at [email protected] to be added to the mailing list.
Contact Support
Europe, Africa, Asia
Curtiss-Wright
Unit 5, Richview Office Park, Clonskeagh
Dublin 14, Ireland
Phone: +353.1.295.1264
Fax: +353.1.295.1265
Email: [email protected]
Americas
Curtiss-Wright
15 Terry Drive,
Newtown, PA 18940 USA
Phone: +1.267.352.2020
Email: [email protected]
Data Acquisition System Training & Services
Curtiss-Wright offers a variety of training courses that help develop the skills needed to configure Curtiss-Wright's flight test products. We recommend training for those who are not familiar with our equipment. Training can be arranged for individuals and groups and can be offered at Curtiss-Wright’s facilities or on-site.
Submit a Support Request
If our customer support team is unable to resolve your issues, please submit an RMA request to return materials to us.
Contact Curtiss-Wright for Repair & Warranty Support
An RMA is the official authorization from Curtiss-Wright that it will accept products to be returned from a customer site. An RMA is typically granted when a problem with a product necessitates its return to us for repair, rework, or replacement.
Technical Notes
001 - Strain gages and ideal bridges
003 - Intro to IRIG-B and other time code formats
004 - Intro to the MIL-STD-1553 bus
006 - ARINC-429
008 - Intro to the Panavia Bus
009 - Panavia and the KAM/PBM/001
010 - Thermocouples Technical Notes
011 - Synchros Technical Notes
012 - Piezoelectric effect and charge amplifiers
013 - 3-Phase power monitoring and the ADC/008
014 - Linear variable differential transformer (LVDT)
015 - CVSD modulation of audio signals
016 - Power dissipation, an example
019 - An introduction to digital filtering
023 - Resistance temperature detectors (RTD)
024 - Evolution of Pulse Code Modulation (PCM)
026 - A Dictionary of Telemetry Terms
027 - IRIG 106-96 Chapter 4
035 - Rules for PCM placement
037 - Using the KAD/ADC/008
045 - Using the KAD/BIT/101
046 - Using the KAD/EBM/101
047 - Using the KAD/DSI/002
048 - Format select
049 - Power estimation
051 - Ethernet frames, Wireshark® and FAT32
052 - Using the KAR/ARI/001
053 - Using the KAD/BCU/105
054 - Using the KAD/ETH/101
055 - Using the VID/103
Using the KAD/CBM/102
058 - Overview of SNMP and using third party SNMP tools
059 - TDC/107 cable assembly using ACD/CJB/002 reference block
060 - Using the KAM/TCG/102
062 - Using the KAD/UAR/102
063 - Grounding and shielding of the KAM-500
064 - Using the KAM/MEM/103
065 - Using the KAD/SWI/101
066 - Using the KAD/DEC/103
067 - INEA and iNET-X packet payload formats
068 - Network MCS in KSM 500
069 - Xbar Switches, Filtering and Forwarding
071 - Using the KAD/DSI/003/B
072 - Time and Leap Seconds
073 - Using the KAD/VID/106
074 - Using DAS Studio 3 to configure the KAD/CBM/103
075 - Using DAS Studio 3 to configure the KAD/EBM/102
076 - Using the KAD/HBM/102
077 - Using shunting processes in Ethernet systems
078 - Using the KAD/UBM/104
079 - Using the KAD/UBM/103
081 - Visualization effects while reconstructing time waveforms from sampled data
082 - Analog modules specifications explained
083 - Using the KAM/MEM/113
084 - Using the KAM/WSI/104
085 - Using the KAM/TCG/105 and KAM/TCG/106
086 - Using the KAD/ABM/103 ARINC-429 Bus Monitor Parser/Packetizer
087 - Using the AXN/ABM/401
088 - TEC/NOT/088 - Using the AXN/UBM/401
089 - Using DAS Studio 3 to configure the AXN/ENC/402
090 - Using the AXN/MBM/401
091 - Using the AXN/TCG/401
092 - AXN capabilities and FAQ
094 - Using DAS Studio 3 to configure the AXN/MEM/401
Technical Publications
Applications Handbook - July 2024
Service Bulletin - October 2024
Technical Information Bulletin - August 2024
Technical Information Bulletin - July 2024
Technical Information Bulletin - June 2024
Technical Information Bulletin - May 2024
Technical Information Bulletin - April 2024
Technical Information Bulletin - March 2024
Technical Information Bulletin - February 2024
Technical Information Bulletin - January 2024
Technical Information Bulletin - December 2023
Technical Information Bulletin - November 2023
Technical Information Bulletin - September 2023
Technical Information Bulletin - August 2023
Technical Information Bulletin - July 2023
Technical Information Bulletin - June 2023
Technical Information Bulletin - May 2023
Technical Information Bulletin - April 2023
Technical Information Bulletin - March 2023
Technical Information Bulletin - February 2023
Technical Information Bulletin - November 2022
Technical Information Bulletin - Sep/Oct 2022
Technical Information Bulletin - August 2022
Technical Information Bulletin - July 2022
Technical Information Bulletin - May/June 2022
Technical Information Bulletin - April 2022
Technical Information Bulletin - Feb/Mar 2022
Technical Information Bulletin - Dec 2021 & Jan 2022
Technical Information Bulletin - Nov 2021
Technical Information Bulletin - Oct 2021
Technical Information Bulletin - Sept 2021
Technical Information Bulletin - Aug 2021
Technical Information Bulletin - Jul 2021
Technical Information Bulletin - June 2021
Technical Information Bulletin - Apr/May 2021
Technical Information Bulletin - Feb/Mar 2021
Technical Information Bulletin - Jan 2021
Technical Information Bulletin - Nov & Dec 2020
Technical Information Bulletin - Oct 2020
Technical Information Bulletin - Sept 2020
Technical Information Bulletin - Aug 2020
Technical Information Bulletin - Jul 2020
Technical Information Bulletin - Mar 2020
Technical Information Bulletin - Feb 2020
Technical Information Bulletin - Jan 2020
Manuals
DAS Studio 3 User Manual
KAM-500 Databook
AXN Databook
AXN Handling Precautions
Declaration Design Performance for KAM-500
Environmental Qualifications Handbook For KAM-500
Environmental Qualifications Handbook for Axon Products
Environmental Qualification Handbook for Acra Network Switch and Recorder Products
Network Recorders User Guide
Network Switches User Guide
Recorders Databook
SSR/REC/001 User Guide
SAM/DEC Programming Interface
Multi-role Recorders User Guide
Frequently Asked Questions
GS Works
FAQ/004 GS Works: How can I obtain a GS Works 7 evaluation license?
FAQ/005 GS Works: I can see the lock in GS Works but the SFID is incrementing incorrectly. What could be wrong?
FAQ/006 GS Works: I would like to transfer my GS Works license to a newer PC. What are the steps to follow?
FAQ/007 GS Works: I'm going to format my PC and I want to keep my GS Works 7 license. How can I maintain it?
KAM-500
FAQ/009 KAM-500 - KAD/ADC/109/S2: I’m using the KAD/ADC/109/B/S2 module. If I do not want to use the sense line, what do you recommend?
FAQ/010 KAM-500 - KAD/ARI/001: What steps should be taken if the KAD/ARI/001 is not receiving expected messages?
FAQ/011 KAM-500: Is it possible to replace the Compact Flash card in a KAD/MEM/004 Module?
FAQ/008 GTS-500: I’m having issues to get the lock with the GTS/DEC/00x when I’m using video parameters from the KAD/VID/103 in a PCM frame with PCM code NRZ-L. How I can resolve this?
FAQ/013 KAM-500: Could you give us more information on the Audio format used by the KAD/VID/103?
FAQ/014 KAM-500 - SAM/DEC/007: What are the steps to install the SAM/DEC/007/C under Windows 7 32 bits?
FAQ/015 KAM-500: Can a differential input analog module be used by a single ended transducer?
FAQ/016 KAM-500: Can I have two different PCM stream coming out of the KAM-500 system?
FAQ/017 KAM-500: Can I swap two modules with the same part number in the chassis without reprogramming the system?
FAQ/018 KAM-500: Can I upgrade a KAM module to a KAD module?
FAQ/019 KAM-500: How are the connector and module pinout numbered for a KAD connector?
FAQ/020 KAM-500: How close can KAM-500 chassis be to each other?
FAQ/021 KAM-500: In which order should I set up my modules in a chassis?
FAQ/022 KAM-500: What are the main improvements of the Series 100 family of analog modules?
FAQ/023 KAM-500: What is the difference between DNC (Do not connect) and NC (Not connected) as a pin description in KAM-500 data sheets?
FAQ/024 KAM-500: What is the real sampling frequency of a parameter that goes to different destinations at different rates? What is the real cut-off frequency of the filter?
FAQ/025 KAM-500: What voltage I am measuring with my quarter-bridge?
FAQ/026 KAM-500: What will happen if the chassis temperature is higher than 85 degrees or lower than -40 degrees?
FAQ/027 KAM-500: Why does Curtiss-Wright specify "Chassis" and not "Ambient" temperature on the datasheet?
FAQ/028 KAM-500: Why is the checksum of the UDP packet from the KAD/ETH/101 and KAD/BCU/105/B modules always 0x0000?
FAQ/029 KAM-500: Why is the green LED on my chassis blinking?
FAQ/080 KAM-500 - How do I connect a 4 wire 100Mbps Ethernet cable to the KAD/EBM/102?
FAQ/081 KAM-500 - Why can I not establish a reliable connection with an Ethernet switch?
KSM-500
FAQ/030 KSM-500: I am unable to import a MatLab mat-file generated by kFlashCardXID.
FAQ/031 KSM-500 - kProgram: ACRA ERROR :: Cannot find next baudrate
FAQ/032 KSM-500 - kProgram: How is the error "encountered impossible expiry" resolved?
FAQ/033 KSM-500 - kProgram: Internal error occurs with the following info: File hwcal.app Line 296 – itsAddressCalSector==ADDRESS_CAL_TEMP
FAQ/034 KSM-500 - kProgram: kProgram compile error for KAM/MEM/003 due to an excessive number of parameters logged in the memory
FAQ/035 KSM-500: kProgram message error: ACRA ERROR :: Error programming loom 'acra_std_asys'
FAQ/036 KSM-500: kProgram reports on the following error on the message server. How is it resolved?
FAQ/037 KSM-500: kProgram: What is happening when such an error occurs : ACRA ERROR :: Offset=63 (zero-based) for 'DEC_0_J3_Ch0' exceeds max offset (28).?
FAQ/038 KSM-500 - kProgram: What is happening when the following internal error occurs : ACRA ERROR: Could not create a "serviceable" fixup for?
FAQ/039 KSM-500 - kProgram: What is happening when the following internal error occurs: ACRA ERROR :: Backplane placement failed.?
FAQ/040 KSM-500: How can you change the revision of a PCM transmitter module, such as the KAD/BCU/101/C, in KSM-500 on an existing configuration while still preserving the PCM frame?
FAQ/041 KSM-500: There is no KAM/ADC/113 available in kSetup, can I select the KAD/ADC/113
FAQ/042 KSM-500: During the KSM-500 installation the error: "Internal Error 2711" appears. How is this resolved?
FAQ/043 KSM-500: During the KSM-500 installation, the message: "Error 1905 (easygrid.ocx)" or "cannot load DLL when double clicking in a module in kSetup" appears under XP. How is this resolved?
FAQ/044 KSM-500: During the KSM-500 installation, the message: "Error 1905 (easygrid.ocx)" or "cannot load DLL when double clicking in a module in kSetup" appears while using Microsoft's Windows 7 OS. How is this resolved?
FAQ/045 KSM-500: Error 1603 appears while installing KSM-500. How is this resolved?
FAQ/046 KSM-500: I’m using a KSM-500 software version for which the KAD/ADC/113/B is not supported. Could I reprogram the module type to a KAD/ADC/113?
FAQ/047 KSM-500: The message "'37.202381' is not a valid floating point value" appears when Frame Builder is run. How is this resolved?
FAQ/048 KSM-500: What information should I provide to [email protected] if I want to report a software issue?
FAQ/049 KSM-500: What should I do when the DOS window with the title "C:\Windows\microsoft.net\framework\ v2.0.50727\regasm" after KSM-500 installation doesn't close?
FAQ/050 KSM-500: When I run Discover, I get this error message "Module in KAM-500 DAU 0 slot 3 has failed its bit walk test." How can I resolve it?
FAQ/051 KSM-500: When opening some KSM-500 tools, I get a "Too many open files" error:
FAQ/079 KSM-500 - How do I install KSM-500 under the 32bit version of Windows 7?
Other
FAQ/077 XidML: Which XML parser do you recommend to parse a XidML file?
We use the Microsoft COM parser ( i.e. MSXML4.0.dll ). For performance reasons we use SAX.