Responsive, Value-Added Technical Support
Our service and support programs ensure maximum network reliability and uptime. We provide multiple levels of customer service, including options for on-site support, to give you the network performance, high availability, and fast fault recovery you expect. We make it easy and affordable for you to get all the help you need, whenever you need it.
If You Need a Rapid Response 24×7, Please Call One of Our Phone Numbers Below.
- By phone: call +1.503.906.7314 or 1-888.872.1512 (toll free in the U.S.) for all PacStar products.
Curtiss-Wright phone service is available 24×7, 365 days a year. A PacStar product support engineer will respond to your support request within a time frame that is based on the call’s severity level.
For our U.S. DoD customers, our toll-free number is available worldwide via DSN – enabling you to contact PacStar product support where ever you have DSN access.
- By email: To submit a support request, send your request to [email protected]
We monitor web and email support requests 24×7, 365 days a year. A PacStar product support engineer will respond to your support request within a time frame that is based on the support request’s severity level.
Certain PacStar products and technical data are subject to export control under the International Traffic in Arms Regulations (ITAR); do not submit ITAR controlled or confidential information via the email or web submission processes
Submit a Support Request
Contact Parvus Customer Support for an RMA
An RMA is the official authorization from Curtiss-Wright that it will accept product to be returned from a customer site. An RMA is typically granted when there is a problem with a product that necessitates its return to us for repair, rework or replacement.