Technical Support Requests for PacStar or Parvus - Portland, OR

Responsive, Value-Added Technical Support

Our service and support programs ensure maximum network reliability and uptime. We provide multiple levels of customer service, including options for on-site support, to give you the network performance, high availability, and fast fault recovery you expect. We make it easy and affordable for you to get all the help you need whenever you need it.

If you need a rapid response 24×7, please call us at one of the phone numbers below.

PacStar Products

  • By phone: call +1.503.906.7314 or +1.888.872.1512 (toll-free in the U.S.).
    • Curtiss-Wright phone service is available 24×7, 365 days a year. A PacStar product support engineer will respond to your support request within a time frame based on the severity level of the call.
    • For our U.S. DoD customers, our toll-free number is available worldwide via DSN – enabling you to contact PacStar product support wherever you have DSN access.
  • By email: To submit a support request, send your request to [email protected]
    • We monitor web and email support requests 24×7, 365 days a year. A PacStar product support engineer will respond to your support request within a time frame based on the severity level of the support request.
    • Certain PacStar products and technical data are subject to export control under the International Traffic in Arms Regulations (ITAR); do not submit ITAR-controlled or confidential information via email or web submission.

Parvus Products

Submit a Support Request

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Contact Customer Support for an RMA for Parvus Products

An RMA is the official authorization from Curtiss-Wright that it will accept products to be returned from a customer site. An RMA is typically granted when a problem with a product necessitates its return to us for repair, rework, or replacement.

Request an RMA