FAQs

FAQ/048 KSM-500: What information should I provide to acra-support@curtisswright.com if I want to report a software issue?

August 18, 2014

Please provide the following:

  1. The name and the version number of the tool used. You can find the version number by opening the readme file under the KSM-500 installation. For example, if an issue has been seen with kSetup, open ksetup_readme.pdf and note the version number
     
  2. The XidML file used. You will find the XidML file under the task directory under the KSM-500 installation. Please compress the file (in the .zip format preferably) before sending it by email. You may also want to rename the .zip extension to .piz to ensure your mail server doesn’t remove the file.
     
  3. Instructions for the Curtiss-Wright Dublin Support department to recreate the issue. Don’t hesitate to provide us with some screenshots in a word document to make the instructions clearer.
     
  4. The log file with the error displayed. To retrieve this information
    message server icon screen shotmessage server screen shot
    1. Double click on the Message Server icon:

      message server icon screen shot
       
    2. Press the CTRL and A keys to select all the text from the message server then press the CTRL and C keys to copy the text.

      message server screen shot
       
    3. To copy this information into an email or document, press the CTRL and V keys
       
  5. Paste all the information in the above steps into an email, or into a document and then attach this to an email, and send it to acra-support@curtisswright.com

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