When you plan Curtiss-Wright Defense Solutions into your program, you can rely on our Technical Support Specialists to provide guaranteed response times, access to highly skilled hardware and software engineering support, and a concise escalation procedure to ensure timely resolution of your support issues.

Check out Curtiss-Wright's TLCM Support site for online support. Upon registration (a separate registration is required at this time) and export approval, you will have online access to our technical documentation. A support engineer will gladly assist with identifying the resources that may be helpful to you.
 

Phone and Email Support
To contact our main Technical Support office, 8AM-5PM EST:
    T: 866 298 2066 or 613 254 5150
    F: 613 599 7777
    E: support@curtisswright.com
To contact our UK-based Support office, 9AM-5:30PM GMT:
     T: +44 (1494) 469347 

 

Software Upgrade Program

Our Software Upgrade Program (SUP) allows customers to access on-going software patches, fixes and new releases.

The SUP provides customers with access to on-going software updates via our Continuum Support site when they are made available. Updates may include changes to software, documentation, or options intended to broaden, enhance, or improve capabilities of the product. Each quarter, all new software and documentation revisions are matched to active maintenance agreements. Software upgrades are limited to specific packages. SUP includes:

  • Ongoing BSP releases and integration with the latest RTOS and Tools
  • Access to fixes, upgrades, downloadable patches, and workarounds
  • Technical documentation, updates, and errata
  • Pin-out configuration utilities, troubleshooting wizards, and interactive tutorials
  • Technical application notes
  • "As-is" sample code and example applications
  • Downloadable software products and demos

The price of the annual SUP subscription is typically 20% of the price of the Software Product list price. Questions regarding the SUP can be directed to your local Area Sales Manager or by emailing SUP Support. Click here to review Curtiss-Wright's Software Upgrade Agreement
 

Levels of Support

Technical Support is provided at two levels: Standard Support and Signature Support. These are designed to provide different support coverage and level of service to suit your support needs. Standard Support is included with most standard products to help you get started and begin your development quickly.

Standard Support provides free product-specific support on all standard current products. It also includes 8 business hours of free support per program per product for special current products. Special current products include custom, FPGA, graphics, Linux and Integrity-based products.

Signature Support is an enhanced support option that provides a higher level of service and an extended support scope. Signature Support includes all the features of Standard Support plus priority service and extended support for Curtiss-Wright products, support related to customer-unique environment, application, sub-system, or related 3rd party products.

Terms and conditions for Standard and Signature Support can be found here:

 

Submit a Support Request
 

 

 

Infocenter

Multi-Gigabit Ethernet – Beyond 1000BASE-T This white paper looks at how, as the performance of embedded systems and
sensors... MORE>
Take Embedded Systems to New Extremes Deliver Cutting-Edge Reliability With COTS Products The VITA 47 standard defines a set of rigorous environmental, design and... MORE> Why We Need Chips With Integrated RF Data Converters Denis Smetana looks at the benefits that a major advance in telecom technology... MORE> Zen and the Art of HPEC Software Debugging Tammy Carter looks at how debugging tools are expanding the ability to produce... MORE> Safety-Certifiable COTS Hardware Delivers Big Benefits For Avionics System Designers Rick Hearn looks at cost-effective, reliable avionics solutions that support... MORE> Stay Cool and Get More Power From Your FPGA Denis Smetana explains how the right cooling techniques help you take full... MORE> Establishing a root of trust: Trusted computing and Intel-based systems Steve Edwards looks at trusted computing solutions that carry effective... MORE> Ethernet for Timing Andrew McCoubrey discusses how by using IEEE 1588 Precision Timing Protocol (PTP),... MORE> Network Time: Using Ethernet for Synchronization In this paper, Andrew McCoubrey looks at how synchronized clocks can be used to... MORE> Harnessing the Power of AltiVec in Modern COTS Applications A customer approached Curtiss-Wright requiring a radar processing tech refresh for... MORE> The NXP Power Architecture QorIQ Platforms: Architectural Benefits for Small Form Factor Embedded Applications This white paper illustrates why Power Architecture continues to be an excellent... MORE> A Brighter Palette of Options Using VPX Jeremy Banks looks at using COTS format solutions in new systems. VPX is a rugged,... MORE>
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