Technical Support Requests for Tewksbury, MA

High Touch, Customized Approach & the TDL Expertise You Need

We have built a world-class service and support organization to help customers create advanced, interoperable, standards-compliant TDL-based military communications systems. This organization uses the latest technology to keep our team members in touch with our global customers, allowing our customers to leverage our TDL talents and expertise and making our support resources available wherever and whenever needed. We provide comprehensive, cost-effective support that is knowledgeable about your requirements and is highly responsive to solving your critical issues.

Additionally, we offer hands-on, comprehensive training in the implementation of TCG products, both in the field and in the lab. Our support resources and trainers have extensive experience in datalink technology and supporting network architectures. Many of our trainers are JICO certified. We help customers optimize TDL systems for flight training, integration, testing, and real-world missions.

Training and support representatives are available to our worldwide customers via e-mail ([email protected]) or from 8 a.m. to 5 p.m. Eastern Standard Time by phone at +1.978.654.4800.

Curtiss-Wright Defense Solutions
2 Highwood Drive, Building 2, Suite 200
Tewksbury, MA 01876
Phone: +1.978.654.4800
Fax: +1.978.654.4801
Email: [email protected]

For information on products, please visit:

TDL Processing and Management

Customer Support

At Curtiss-Wright, customer support is our #1 priority. Rapid, effective response is critical when supporting the warfighter, and effective support can sometimes be the difference between mission success and failure. We take this responsibility very seriously and always do our utmost to maintain high customer satisfaction.

Professional Services

We have a large staff with a rich history of experience in tactical data links (TDLs).  From system software engineers and architects to Joint Interoperability Control Officers (JICO), we can provide your organization with expertise in TDLs.  This expertise can range from exercise support to special studies and analyses to assistance with testing TDL implementation in weapon systems to ensure interoperability and compliance with military standards.  If you need these types of services, please contact us.

Training

We provide a comprehensive training program for all TCG TDL products.  Training is geared to each customer’s unique requirements, including the experience level of individuals attending the training, how the customer is using TCG products, and customized training based on a specific customer request.

Annual training and updates are provided under our Product Support Gold maintenance plan.  This training allows new users to become proficient in using TCG products. Also, it provides existing users with re-training and familiarization along with training on new product enhancements.  For more information on the status of your maintenance plan or how to get a maintenance plan, please contact us.