Curtiss-Wright is committed to 100% customer satisfaction and our reputation for unmatched customer service! Our qualified support staff is available to assist customers with application design, system installation, ongoing system operation, maintenance and training.
| Curtiss-Wright 15 Terry Drive Newtown, PA 18940 USA Phone: +1.267.352.2020 Email: NTW-Support@curtisswright.com Email: Software Support Network Products Customer Support |
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Returns
An RMA is the official authorization from Curtiss-Wright that it will accept product to be returned from a customer site. An RMA is typically granted when there is a problem with a product that necessitates its return to us for repair, rework or replacement. RMAs are granted by the customer support team.
There are several situations that require an RMA. They are as follows:
- When it has not been possible to resolve a problem with hardware through help from a Curtiss-Wright Customer Service Team.
- If your product needs to be returned for an upgrade, as agreed with Curtiss-Wright. If your product needs to be returned to us for recalibration.
- In cases where we must recall products, RMAs will be allocated for the respective items.
To submit an RMA, please download the RMA Information Form and submit it to anthony.wright@curtisswright.com. Upon approval, we will issue you an RMA number. Once you receive the RMA number, you can return the associated hardware. You can also download our Fault Reporting Questionnaire.