When you plan Curtiss-Wright Defense Solutions into your program, you can rely on our technical support specialists to provide guaranteed response times, access to highly skilled hardware and software engineering support, and a concise escalation procedure to ensure timely resolution of your support issues.
To access software and manuals online support and lifecycle management visit our Total LifeCycle Management Support site. Upon registration and export approval, you will have online access to our technical documentation. A support engineer will gladly assist with identifying the resources that may be helpful to you. Learn more about Total LifeCycle Management.
Levels of Support
Technical Support is provided at two levels: Standard Support and Signature Support. These are designed to provide different support coverage and level of service to suit your support needs. Standard Support is included with most standard products to help you get started and begin your development quickly.
Standard Support provides free product-specific support on all standard current products. It also includes 8 business hours of free support per program per product for special current products. Special current products include custom, FPGA, graphics, Linux and Integrity-based products.
Signature Support is an enhanced support option that provides a higher level of service and an extended support scope. Signature Support includes all the features of Standard Support plus priority service and extended support for Curtiss-Wright products, support related to customer-unique environment, application, sub-system, or related 3rd party products.
Terms and conditions for Standard and Signature Support can be found here:
Submit a Support Request
Some issues can be resolved without sending the material back to Curtiss-Wright. However, if our technical support team is not able to assist you, please submit an RMA request.
Contact Curtiss-Wright for Repair & Warranty Support
To facilitate reporting of a failure, and the ability of our team to quickly determine the root cause of the failure you are experience should a return be necessary, Curtiss-Wright highly recommends completion of our Fault Reporting Questionnaire.